Privacy Policy

TBP Auto Vietnam Co., Ltd. (“TBP Auto”, “we”, “us”) respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or interact with our services.

Information We Collect

We may collect the following types of information:

• Contact information you provide voluntarily, such as your name, email address, phone number, and company name when you submit a form, request a quote, or contact us.
• Technical data collected automatically, including your IP address, browser type, operating system, referring URLs, and pages visited on our website.
• Cookies and similar tracking technologies to enhance your browsing experience and analyze site usage.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries, quote requests, and customer service needs.
• Process and manage orders, shipments, and warranty claims.
• Improve our website, products, and customer experience.
• Send you relevant communications about products, services, or industry updates (only with your consent).
• Comply with legal obligations and protect our rights.

Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your data with trusted service providers who assist in operating our website, conducting our business, or servicing you, provided they agree to keep your information confidential.

The service providers we currently use are:

• Vercel Inc. (United States): hosts this website and processes server logs.
• Resend Inc. (United States): delivers the email notifications and auto-replies sent when you submit a form.
• Airtable Inc. (United States): stores form submissions and quote requests for our sales team.
• Google LLC (United States): Google Analytics and Google Tag Manager, to measure site usage. Analytics runs unless you decline it in the cookie banner; you can change your choice at any time by clearing site data for tbpauto.com.

These providers are located outside Vietnam, so your data may be transferred to and stored in the United States. We rely on the providers' contractual data-protection commitments for these transfers.

We may also disclose your information when required by law, to enforce our site policies, or to protect our or others' rights, property, or safety.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. As a rule, inquiry and quote-request records are kept for 24 months after our last contact with you; records tied to an order or warranty claim are kept for the life of the commercial relationship plus the period required by tax and export regulations. When your data is no longer needed, we will securely delete or anonymize it.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data.
• Object to or restrict the processing of your data.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at contact@tbpauto.com.

Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.